Clear rules for cancelling your subscription and getting your money back. Noa is a digital SaaS product, there are no physical returns. All billing flows through Razorpay, and refunds are issued to the original payment method.
New customers may try Noa free for 14 days. No card is required to start a trial. If you choose to subscribe before the trial ends, billing begins on the day you confirm the plan. If you do nothing, the trial expires automatically, there is no charge to refund.
You can cancel at any time from Account → Billing → Cancel subscription, or by emailing billing@hirenoa.ai from your account email. Cancellation is effective at the end of the current billing period; you keep access until then.
We do not impose cancellation fees. You can re-activate at any time on the same or a different plan.
| Plan type | Eligibility | Amount |
|---|---|---|
| Monthly | Within 7 days of the first ever charge on the account, where the product was not materially used. | Full refund |
| Annual | Within 30 days of the most recent annual renewal. | Pro-rata refund for the unused months, rounded down |
| Service downtime | Where Noa fails to meet a contractually agreed uptime SLA. | Service credits as defined in the SLA |
| Duplicate / accidental charge | Reported within 30 days. | Full refund of the duplicated amount |
Once a refund is approved, the steps are:
| Step | Owner | Time |
|---|---|---|
| Approval & refund initiated in Razorpay | Newtral | Within 2 business days of approval |
| Refund processed by Razorpay | Razorpay | 1 to 3 business days |
| Credit appears on your card / bank statement | Issuing bank | 2 to 7 business days (varies by bank) |
| Total expected | · | 5 to 10 business days |
We send an email confirmation when the refund is initiated. The refund is returned to the same payment instrument used for the original charge; we cannot redirect refunds to a different card or account.
If you believe a charge is incorrect, please email billing@hirenoa.ai before initiating a chargeback. We resolve almost all billing concerns within one business day. Filing a chargeback without contacting us may result in temporary account suspension until the dispute is resolved.
We acknowledge requests within 1 business day and respond with a decision within 3 business days. If approved, we initiate the refund within 2 business days as described above.