These terms govern your access to and use of the Noa product, website, and related services operated by Newtral Technologies Private Limited. By creating an account, starting a trial, or paying for a subscription, you agree to be bound by them.
These terms form an agreement between you (or the legal entity you represent, the “Customer”) and Newtral Technologies Private Limited, a private limited company incorporated in India, with its registered office at HD-090, WeWork Prestige Atlanta, 80 Feet Main Road, Koramangala, Bengaluru Urban, Karnataka 560034, India (“Newtral”, “we”, “us”).
Noa is a cloud-hosted Software-as-a-Service platform that helps organisations produce sustainability and compliance disclosures, including BRSR, ESRS, GRI, and CSRD. The service is delivered entirely digitally over the internet. There are no physical goods, no hardware, and no shipping.
We may update, improve, or modify features of Noa at any time. We will not make changes that materially reduce the core functionality of a paid plan during its current billing period.
Subscription fees are published on the Pricing page and are billed in advance, monthly or annually, through our payment processor, Razorpay. Fees are exclusive of applicable taxes (including GST), which will be added at the prevailing rate.
Auto-renewal is enabled by default. You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period. Refunds are governed by the Refunds & cancellations policy.
You retain all rights, title, and interest in the data, documents, and content you upload to Noa (“Customer Data”). You grant Newtral a limited, non-exclusive, worldwide licence to host, process, and display Customer Data solely as needed to provide the service.
We do not use Customer Data to train shared or third-party AI models. On termination, we will delete or export Customer Data within 30 days of written request, except where retention is required by law.
Newtral owns all rights to the Noa software, models, templates, brand, and documentation. Subject to these terms, we grant you a non-exclusive, non-transferable right to access and use Noa during your subscription. Outputs generated for you (disclosures, reports, exports) belong to you.
We warrant that Noa will perform materially in accordance with its published documentation. We maintain SOC 2 Type II compliance and reasonable security controls.
Beyond the warranty above, the service is provided “as is”. AI-generated outputs are recommendations and drafts intended for review by authorised personnel; the reporting entity remains responsible for the accuracy of its disclosures. We do not warrant that the service will be uninterrupted or error-free.
To the maximum extent permitted by law, Newtral's aggregate liability arising out of or related to these terms shall not exceed the fees paid by the Customer in the 12 months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits or revenue.
These terms remain in effect for as long as you have an active account. Either party may terminate for material breach with 30 days' written notice if the breach is not cured. We may suspend access immediately for serious security or legal violations.
On termination, your access ceases and we will handle Customer Data as described in section 05.
These terms are governed by the laws of India. The parties submit to the exclusive jurisdiction of the courts at Bengaluru, Karnataka. Before initiating formal proceedings, the parties shall attempt in good faith to resolve any dispute through written notice and a 30-day discussion period.